Roast Republik - Premium Quality Coffee
Privacy Policy
Cigma Building, Door 4E - Nakuru City
|Effective: March 4, 2026
Roast Republik values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, place orders online, or contact our customer service. By using our services, you agree to the practices described in this policy.
Information we collect
We collect the following types of information:
Personal Information
Provided directly by you when placing an order or creating an account:
- Full name
- Phone number
- Email address
- Delivery address
- Payment details (M-Pesa confirmation, bank reference, etc)
Automatically collected information
When you visit our website:
- Ip address
- Device type
- Browser type
- Pages visited
- Cookies (for improving user experience)
Transaction information
- Order details
- Payment history
- Customer service communication
Optional information
Provided voluntarily:
- Reviews or feedback
- Survey responses
- Social media interactions
How we use your information
Roast Republik used your information to:
- Process and deliver your orders
- Provide customer support
- Confirm payments and send receipts
- Improve our website and services
- Send important updates such as order confirmations, delivery details or policy changes
- Run promotions, offers or loyalty rewards(only with your consent)
We do not sell or rent your personal information to third parties.
Sharing your information
We only share your information with trusted partners when necessary.
Delivery & Courier partners
To deliver your order and provide tracking updates
Payment providers
To verify and process payments. (e.g: M-Pesa, Bank systems)
Service providers
For website maintenance and security, under strict confidentiality agreements.
Legal compliance
If required by law or government authorities
Your data is never shared for marketing by third parties
Data storage and protection
We take data security seriously. Your information is stored securely using:
- Encrypted databases
- Secure servers
- Limited employee access
- Regular security checks
If you contact us via Whatsapp or email, your details remain protected by industry-standard tools.
Cookies and Tracking
We use cookies to:
- Improve website performance
- Remember your preferences
- Analyze site traffic
- Save your cart / session data
You can control or disable cookies in your browser settings.
Your Rights
As a Roast Republik customer, you have the right to:
- Access your personal data
- Request corrections
- Request deletion (where legally possible)
- Opt-out of marketing communications
- Withdraw consent at any time
To exercise these rights, contact us using the details below:
Data Retention
We keep your information only as long as necessay to:
- Fulfill your orders
- Maintain legal or financial records
- Improve our customer experience
After this, your data is securely deleted or anonymized
Children's privacy
Roast Republik does not knowingly collect data from persons under 18 years without parental consent.
Changes to this policy
This privacy policy may be updated from time to time. Any changes will be posted on our website with and updated effective date.
Contact us
For questions, clarifications or privacy requests:
- Roast Republik - Nakuru City
- Cigma building, Door 4E, Nakuru City
- Phone: 0116905001
- Email: roastrepublik@gmail.com
- Open: 7:30AM - 5:00PM (Mon - Sat)
Your privacy and trust matter to us.
© 2026 Roast Republik. All rights reserved.